All orders are packed with care and shipped from our base in the beautiful city of Kyoto, Japan.

We normally process and ship orders within 1 to 3 business days (Monday to Friday, excluding Japanese national holidays). You will receive an email with tracking information as soon as your order is on its way. 

You can find more details on our Shipping Policy page.

We are rolling out international shipping in carefully managed phases both to ensure the best possible service and also meet regional regulatory requirements.

• We currently only ship domestically within Japan, as well as to Canada, Australia, New Zealand, Singapore, Macao and Hong Kong via EMS. We will also soon commence shipping to the United States.
• We plan to add more destinations, including the UK and Europe, in the future.

Please see our Shipping Policy for more details.

For international orders, yes, this is possible. All import duties, taxes, and customs fees are the responsibility of the customer. We are required to declare the full value of the goods, and we recommend you check with your country's customs office to determine what these additional costs might be.

What is your return policy? For health and safety reasons, all tea sales are final and cannot be returned. However, if your order arrives damaged or you received an incorrect item, please contact us immediately so we can make it right.

For our non-tea merchandise (Teaware, Apparel, etc), we accept returns within 14 days of delivery for unused items in their original packaging. Please see our full Refund Policy page for more details.

Yes! We provide free shipping for domestic orders over ¥10,000 (tax inclusive). 

We source teas directly from farmers in renowned tea-growing regions around Japan. Each tea is carefully selected by our team for its exceptional quality, unique character, and compelling story.

We are also planning to source teas from China, India, and beyond in the future, so stay tuned!

To maintain maximum freshness, we recommend storing your tea in a cool, dark, dry place, away from any strong odors like coffee or spices. Our resealable packages are designed for this, but transferring the tea to an airtight canister is also an excellent choice.

Currently, Prelude Tea Company is an online-only store. This allows us to focus on curating the best teas and connecting with a global community of tea lovers directly from our home base.

However, we do regular pop up events and more around Japan! Follow us on Instagram for the most up to date information.

Yes, we do! We love partnering with cafes, restaurants, and retailers who share our passion for quality tea. Please visit our Wholesale Program page for more information and to apply for an account.

All our musical pairings are composed in-house by our founder, Austin Nash Park. On each paired product page, we have an embedded Bandcamp player that also serves as a link to purchase via that platform, although songs can be streamed for free. The compositions are a constant work in progress, so please check back in regularly! We will have a new featured pairing every month.

You can find the Prelude Tea Playlist here: